CAREER CONCIERGE
Career Concierge FAQs
Clear answers about tailored CVs, application packs, credits, subscriptions, student eligibility, AI review and support.
Does Career Concierge apply to jobs for me?
No. It prepares tailored application documents for roles you choose. You check the documents and submit your own applications to employers.
What is one tailored application?
One application pack is preparation for one distinct job listing: a tailored CV, personalised cover letter and saved job details, with Google Docs and PDF outputs and compatibility scoring. Included interview preparation and human review depend on your plan.
How much does it cost?
See the current plan comparison for prices, allowances and features. The student offer has separate eligibility and introductory-price conditions. Prices are listed in GBP; check the actual checkout display before paying.
Do unused monthly credits roll over?
No. Monthly allowances require successful payment and expire at the end of that paid billing period. Starter is a one-off purchase and its unused credits currently have no expiry. An accepted job reserves a credit; completion consumes it. Contact support if a failed submission leaves the balance unclear.
Is there a free student plan?
The current Student Active offer is paid, with an introductory price and a later standard monthly price. Read the student offer page before subscribing. Eligibility is for university students and staff aged 18+ using a recognised university email, subject to verification and offer conditions.
Are all documents checked by a person?
Executive includes human review and necessary edits before release. Starter and Active Search do not include that review. Everyone should check their documents for accuracy before applying.
Can you guarantee an ATS pass or an interview?
No. Clear formatting and relevant evidence can help an employer assess your application, but employer systems and decisions vary. AI compatibility scores are estimates and do not predict an employer’s decision.
When will my documents be ready?
We aim for preparation within 24 hours of a complete submission. This is a target rather than a guaranteed deadline. Contact support if you need help with a delay.
How do I cancel a subscription?
Request cancellation through support using your account email. A request received before renewal is processed stops that renewal. Keep the confirmation. Stopping renewal, requesting a refund and closing an account are separate requests; tell support what you need. The Terms of Service explain the applicable policies and rights.
What happens to my CV and personal information?
Read the Privacy Policy for processing, providers, retention and your choices. Send closure or deletion requests to support. Do not include unnecessary sensitive information in your CV or share your account verification code.
Are orders and support available in other languages?
Our Dutch, German, French and Spanish pages provide translated information and guides. Orders and support are handled in English. Translated information does not promise that every document output is available in those languages.
Read the step-by-step service guide · Explore student advice
Can I start without a finished CV?
Begin by organising your actual education, projects and responsibilities using Build your first CV with an example. Check the onboarding requirements before buying. Do not invent experience to fill a gap: the quality of the prepared documents depends on usable, accurate information.
What if a job link is inaccessible or requires login?
Do not assume the listing was captured. Use the supported job-collection route or contact Contact account support (English) with the relevant order or submission reference. Check the status before resubmitting the same job or paying again.
What if an employer restricts AI-assisted applications?
Follow the employer’s instructions before using drafting assistance. If a process prohibits AI-generated documents, do not submit them against that rule. Review whether this service fits that application; it cannot override an employer’s requirements.
Which plan should I compare first?
Starter suits a small one-off need. Active Search supports a continuing monthly search with interview practice. Executive offers a higher allowance and human review before release. Compare Compare plans and included credits for current prices, allowances and feature differences before deciding.
Your next step
Choose the next step that fits your situation. Free guides remain available whether or not you buy support.