Terms of Service

Version: tos-2026-10-29-v2. Last updated: 29 October 2026.

1. Supplier and scope

Your supplier is Peter Fraikue, trading as Handsometoad, a sole trader at 55 Crown Street, Brentwood, Essex, CM14 4BD, England. Contact support@handsometoad.com or https://handsometoad.com/support/. These terms cover our website and Career Concierge for personal job searches by adults aged 18 or over. Separate written agreements may govern business consultancy or bespoke projects. Mandatory consumer rights are preserved.

2. What you buy

Career Concierge prepares application materials using your CVs, job links and instructions. One pack contains a tailored CV, a cover letter and a record of the job specification or available job information. You review and submit your own application to the employer. We do not guarantee interviews, offers, salary, employer responses or compatibility with every recruitment system.

The current plans are Starter: £7 once for 3 packs; Active Search: £39 per month for 40 packs per paid month; Executive: £399 per month for 150 packs per paid month. Every plan includes tailored CV and cover-letter preparation, job specification extraction and archiving, Google Docs and PDF output, job match compatibility scoring and LinkedIn profile optimisation. Starter stores up to 3 CVs, Active Search up to 10 CVs, and Executive has an unlimited CV repository. Unlimited repository capacity does not remove file-size, security or platform technical limits.

Every plan includes one saved LinkedIn profile draft per UK calendar day, based on your source CVs and the roles you select from your own applications. Up to 10 recent source CVs and 20 matching job records inform a generation. Previous saved drafts remain subject to the career-data retention rules. You review, edit and publish to LinkedIn yourself. An uncertain or unfinished generation may require reconciliation before another can start.

Active Search and Executive include role-specific interview preparation materials allocated by application packs. Their AI mock interviewer includes one session per day: up to 30 minutes for Active Search and up to 60 minutes for Executive. Interview preparation and AI mock interviews are not available on Starter and cannot be purchased separately. These included benefits carry no extra charge.

Only Executive includes authorised human review and necessary document edits before release, a Weekly Job Match Digest, and email and optional WhatsApp service support. We collect an Executive mobile number after payment; email-only contact remains available. Slack is not included. Administrative, payment and privacy contact routes remain available to all customers. This does not remove benefits promised with an earlier purchase; earlier orders and unchanged subscriptions retain the offer associated with their verified Stripe price.

The chosen plan, billing frequency and total payable are shown before payment. Any applicable tax or additional charge must be included or explained before you commit. We do not add an undisclosed charge after purchase. Stripe processes payment. Your statement should show handsometoad.com, although your bank may format or shorten it.

### University introductory offer

Adults aged 18 or over who control an email account at a recognised university can receive Active Search for £2.50 per month for the first three monthly billing periods, then £39 per month if they continue. Students and university staff worldwide are eligible. Cancel anytime through the support routes below; cancellation before the next renewal stops that renewal. The introductory price does not mean a three-month minimum commitment. The Active Search allowance and included features apply during the offer. One introductory offer per verified account; this does not prevent someone else paying for the account. The university account email owns the plan and receives service confirmations; the payer email is kept separately for payment administration.

We verify control of a recognised university email using a six-digit code. New applications do not need an ID-card upload, student ID number or individual admin approval. Domain lists cannot cover every institution or every change; contact support if your university is missing so its domain can be checked. Verification shows control of that university email account, not certification of current enrolment or employment. Eligibility does not establish permission to work or immigration work rights.

The dashboard source-CV builder uses information you provide and your saved onboarding answers. Review, edit and confirm its accuracy before saving. It does not invent qualifications or work experience. Saved source CVs count towards your plan's CV capacity. These source documents are separate from the tailored CVs prepared for specific applications.

3. Ordering and confirmation

Choose a plan, review these terms and the privacy notice, and read the notice about starting work during the 14-day cancellation period, then select “Proceed to Secure Checkout” to express that request and continue to Stripe. There are two checkboxes: terms acceptance and privacy acknowledgement. You can correct the selected plan before paying. Orders and support are handled in English. A contract is formed when we accept the paid order and send confirmation. You receive a saveable copy of the accepted terms, privacy notice and early-delivery acknowledgement by email. Keep that copy for your records.

After payment, provide the CVs and job information needed to prepare your packs. If the payment return or onboarding is interrupted, use your dashboard or contact support; do not pay again merely because a page failed. The order reference in service emails helps us find the order but does not replace identity verification.

4. Subscriptions and credits

Active Search and Executive renew monthly until cancelled. There is no minimum commitment beyond the current paid month. Each allowance requires successful payment for that billing period. Unused monthly credits expire at the end of that paid period and do not roll over. Starter is a one-off purchase with no renewal or current expiry for unused credits.

One credit covers one pack for one distinct job listing. An accepted job reserves a credit while processing; completion consumes it. Duplicate job links, including tracking variants, are rejected. For a failure or uncertain balance, contact support before resubmitting. We investigate and, as appropriate, complete or repeat work, restore an unused reservation or provide a lawful remedy. Credits are service entitlements, not transferable cash.

5. Stopping renewal

Ask to cancel through https://handsometoad.com/support/ or email support@handsometoad.com using your account email. You do not need to phone, give a reason or buy anything else. We confirm the effective date in writing. A request received before a renewal is processed stops that renewal; we investigate and correct a charge after an effective cancellation request. Allow time for a reply and contact support again if you do not receive confirmation.

Subject to cancellation/refund rights, remaining credits can be used until their paid period ends. Already accepted jobs retain their original funding period and may finish afterwards. Stopping renewal does not itself close your account, erase documents or request a refund. We give appropriate notice and cancellation options before material recurring price or service changes.

6. Preparation, delivery and your information

Processing starts after payment is verified, the confirmation is sent and usable information is supplied. We aim to prepare packs within 24 hours of a complete submission; this is a target rather than a guaranteed deadline unless we expressly agree one with you. We explain material delays caused by missing information, inaccessible listings or outages and discuss a suitable remedy. An earlier order's express delivery promise remains applicable to that order.

Provide accurate information and only material you are authorised to share. Do not submit children's CVs, invent credentials, misuse the service or disclose unnecessary sensitive information. Keep account codes private. AI-assisted output can contain errors; review names, dates, experience, claims and formatting before use. This does not remove our duty to use reasonable care and skill or provide documents as described.

You retain rights in your original material and authorise processing needed for the agreed service as explained in the Privacy Policy. You may use, edit and share your delivered documents for your career. We do not guarantee that AI output is unique or independently copyrightable.

7. Cancellation and refunds

Where UK distance-contract cancellation rights apply, the initial cancellation period is normally 14 days after the contract is made. To cancel, send a clear statement to support. Our commercial policy is a full refund if you cancel before any pack is delivered. After part delivery, we refund the undelivered part of the purchased pack allowance, calculated proportionately to the pack allowance and price of that purchase or paid period. We do not offer a change-of-mind refund for a delivered pack where the applicable legal conditions for ending that cancellation right have been met.

Because this service supplies materials before 14 days, the checkout notice explains early preparation and digital delivery during that cancellation period. Selecting the button labelled “Proceed to Secure Checkout” expressly requests that work starts and consents to digital supply during the period. Standard prices and delivery times apply; this is not an express-service upgrade. For digital content, any loss of cancellation rights when supply begins depends on the required express consent, acknowledgement and confirmation. For services, the cancellation right ends only on full performance where the legal conditions are satisfied. Delivery of one pack does not automatically end cancellation rights for an entire subscription or undelivered work. We do not treat payment or acceptance of these terms alone as that express request and acknowledgement.

There is no blanket no-refunds rule. Your rights if work is faulty, not as described or not supplied with reasonable care and skill remain, including applicable repeat performance, price reduction or refund remedies. Any legally required refund is made within the applicable deadline. An employer declining an application is not by itself evidence of a service fault.

You may use this cancellation notice, but it is optional: To Peter Fraikue, trading as Handsometoad, 55 Crown Street, Brentwood, Essex, CM14 4BD; support@handsometoad.com. I wish to cancel my Career Concierge contract. Ordered on: __. Name: __. Account email: __. Order reference, if known: __. Address: __. Date: __. Signature only if sent on paper: __.

8. Payment checks and suspension

We may pause new credit use or unfinished work for unverified, refunded or disputed payments, security concerns or misuse. We review the matter and explain next steps. A hold does not itself delete completed documents or remove statutory rights. Any restriction must be proportionate, and unused paid entitlements are handled fairly and lawfully.

9. Privacy and closure

Read https://handsometoad.com/privacy-policy/ for processing, Gemini, providers, retention and rights. Account closure and deletion can be requested through support. Career files are deleted within 60 days after confirmed closure or agreed engagement end, subject to earlier valid erasure requests and necessary exceptions. Financial, contractual and minimal request-handling evidence are treated separately. A deletion request is not a substitute for stopping renewal; tell support if you want both.

10. Responsibility and complaints

We are responsible for reasonably foreseeable loss caused by our breach of contract or lack of reasonable care and skill. We do not exclude fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or remedy the law does not allow us to exclude. No blanket consumer liability cap applies under these terms.

Contact support with the order reference and enough information to investigate a complaint. We explain the outcome and any applicable further dispute-resolution route. We do not claim membership of an unconfirmed alternative-dispute-resolution scheme.

11. Changes and governing law

The version accepted with your order governs that order. Later changes do not retrospectively remove paid features or mandatory rights. Material subscription changes require appropriate notice and cancellation options.

The laws of England and Wales govern these terms. Courts of England and Wales may hear disputes, without excluding mandatory consumer protections or any right you have to bring proceedings in the courts of your home jurisdiction.